Privacy Policy
Effective Date: July 19, 2026
At Wheelchair Taxi Maxi, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our wheelchair-accessible transportation services.
Information We Collect
We may collect the following information when you interact with our website or book a ride:
- Full name
- Phone number
- Email address
- Pickup and drop-off locations
- Date and time of travel
- Mobility or accessibility requirements
- Payment information (processed securely through third-party payment providers)
- IP address, browser type, and website usage information
How We Use Your Information
We use your information to:
- Process and manage your bookings
- Provide safe and reliable wheelchair-accessible transportation
- Contact you regarding your reservation
- Respond to inquiries and customer support requests
- Improve our website, services, and customer experience
- Send service updates or promotional offers (only where permitted)
Booking Information
When you book a ride, we may require details about your accessibility needs to ensure we assign the most suitable vehicle and driver. This information is used solely for providing the requested service.
Cookies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience. You may disable cookies through your browser settings; however, some website features may not function properly.
Sharing of Information
We respect your privacy and do not sell or rent your personal information.
We may share your information only when necessary with:
- Professional drivers providing your booked service
- Payment processing providers
- Website hosting and technical support providers
- Government authorities when required by law
- Legal or regulatory authorities to comply with applicable laws
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.
Data Retention
We retain your information only for as long as necessary to:
- Complete your transportation services
- Meet legal, tax, or regulatory obligations
- Resolve disputes
- Improve our services
When your information is no longer required, it is securely deleted or anonymized.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for children under the age of 13 without parental or guardian supervision. We do not knowingly collect personal information from children.
Your Rights
Depending on applicable privacy laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent where applicable
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page along with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
Wheelchair Taxi Maxi
